Mr. Rick Drover of Newfoundland, Canada
contacted our Canadian distributor early in December looking for a small home rink for his children. Our distributor was left with the impression that this customer had chosen to order a low-end synthetic ice product from one of our competitors, but wanted to follow up a month later to check on their experience. (we not only provide you with the best product, but also the best customer service!) As it turned out, this customer decided to order Super-Glide
directly from Global Synthetic Ice in the US at the last minute, and is very happy with the product!
Here is Mr. Drover's email response:
"As you know from our conversation, I was ordering synthetic ice as a Christmas gift for my 2 kids. I had done quite a bit of research and contacted a number of companies the cheapest by far was Xxxxxxxxx Xxx Xxxxxxxxx. However before I intended to give my final commitment to that company , I re-evaluated my decision. I was a little weary ordering from that company because of it's not so professional website and overall lack of exposure. As well, after disecting that companies video, I noticed that the skaters in those videos did not move with the fluidity that I want my son to have. It reminded me a little of how hard he had to work on similar synthetic ice he had skated on 3 years ago.
So, I went back to the table and looked at the Pros and Cons of Super Glide. Pros ... Excellent exposure... i.e. used at the NHL hockey draft, backed by an NHL player etc. As well, I really took notice to how all of the skaters moved with ease on the product. Con's ... cost. I decided to bite the bullet and pay out for what I thought was the better product. So with time running out, I picked up the phone and called the company in the U.S. . I figured that this would be my best bet to get the product on time. Amazingly they shipped it immediately and I received it Dec. 23rd. The kids were ecstatic to say the least.
I am very pleased with the product. I definitely feel that I made the right decision. Within the next couple of years, I plan on expanding the rink considerably and I will certainly keep you in mind.
Rick Drover"
Another win for Global Synthetic Ice!